Not all challenges can be best solved through the Complaint Procedure. The Complaint Procedure is very specific to breaches in the 3HO IKYTA KRI Code of Ethics and Professional Standards. Another option to solve challenging or conflicting situations can be Mediation.
Mediation is a an Aquarian process to resolve conflict. (When you avoid conflict, you may miss the solution. Over and over we have seen conflicts between two or more parties lead to breakdowns in our Kundalini Yoga communities.) Mediation gives you the opportunity to take responsibility in a situation and use your creativity to come to a solution that all parties can agree upon. Here is some basic information about the purpose and process of Mediation.
Mediation is a process in which an impartial third party assists disputants to reach a mutually acceptable settlement of their conflicts, through dialogue, negotiation, effective communication, clarification of their needs, interests and intentions, and a deeper understanding of one another.
The process of mediation almost invariably reveals common ground between participants that became obscured temporarily by disagreements, misunderstandings and impasses. Mediation removes blockages in relationships and restores goodwill.
Sets a tone of safety, respect and comfort
Defines the issues by inviting all participants to discuss their concerns, expectations and needs
Processes the issues through active listening, dialogue and negotiation
Resolves the issues with a mutually-crafted written Resolution Agreement
The Purpose of Mediation Process:
To open a dialogue between disputing parties
To foster mutual understanding and cooperation between disputing parties, with an emphasis on continued and improved relationships
To clarify the issues and concerns involved in the dispute
To explore avenues for mutual resolution of issues and concerns
The Seven Stages of Mediation
Stage 1 – Setting the Tone (guidelines/ground rules)
Stage 2 – opening statements – each participant introduces his/her issues
Stage 3 – Two-Way Exchange/Ventilation (summarize, re-state, re-re frame, reflect
Stage 4 – Clarification
Stage 5 – Generating Options
Stage 6 – Writing the Agreement
Stage 7 – Acknowledgements and Closure
Reprinted with permission from Common Ground Mediation Services, “40 Hour Basic Mediation Training Student Manual” by Debra Oliver.